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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life, by John G. Miller
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Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
- Sales Rank: #1854 in Books
- Brand: WaterBrook Press
- Published on: 2004-09-09
- Released on: 2004-09-09
- Original language: English
- Number of items: 1
- Dimensions: 8.56" h x .75" w x 5.81" l, .84 pounds
- Binding: Hardcover
- 160 pages
Amazon.com Review
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
From Publishers Weekly
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Review
Country Inn & Suites hotels provides 15,000 copies of QBQ! to guests/staff worldwide in Book It and Return program! -- Press Release
Most helpful customer reviews
1 of 1 people found the following review helpful.
Wonderful book. My company purchased 150 copies of this ...
By Albert C.
Wonderful book. My company purchased 150 copies of this book for our staff and decided this culture of personal accountability is one we would adopt. The book is an easy read and the staff loved it. Within days they were re-thinking how they did things and what they said. We have reinforced this with weekly meetings to discuss the book and ways to encourage those being personally accountable.
A few did not care to read the book or thought it was a corporations way of "making us do more work", which is the I am the victim way of thinking. They obviously did not read the book much....... and I don't think they will survive in our new culture of QBQ!
On to the second book for my staff. So many of them liked the book so much they are purchasing copies for family members, as graduation gifts, and for friends.
The easiest and most useful tool you can give your employees to help them personally and professionally!
Albert
1 of 1 people found the following review helpful.
Handymen, trades people and QBQ accountability
By Michael Rodriguez
As.a handyman and carpenter QBQ speaks to me and the requirement to bring personal accountability to each client project. Unfortunately once a week I hear horrror stories about of my colleagues inability to keep their promises to clients.
Trades people (flooring, handyman, electrical, etc) need to re-work their understanding of how a client facing business is supposed to work.
To ask themselves the question (QBQ) every day, Am I taking responsibility here. Am I being honest about the capabilities I have and pass on work I am not qualified to do.
Have I made these mistakes, absolutely, but I learned that I cannot do my best work if my personal life, finances or equipment isn't in tip top shape. Because if I am not at my best my clients will suffer.
1 of 1 people found the following review helpful.
QBQ, a great read and worth a re-read
By Tony Dye
I first read QBQ six or seven years ago. Since then I've re-read it many times, given away dozens of copies, and it's definitely in my top five favorite books. A lot of what's in QBQ is stuff I should know, or in many cases I do know it, but I need to be reminded. I love the simple and short chapters of this book for those regular reminders.
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